Having reliable support is crucial for any business, regardless of your size or industry.
IT issues snowball quickly, meaning the longer it takes for your IT partner to get involved, the more trouble your operations will be in. There’s nothing more frustrating or dangerous than an unresponsive support team. Waiting around for an issue to be dealt with leads to:
- Disruption of productivity and workflow
- Lost time and wages as you struggle with downtime
- Potential lawsuits when you fail to meet compliance standards
- A damaged reputation with your clients and community
We offer several ways for you to get in touch with our team, including a web portal, a support line (which you can call or text) or through Email. Once you’ve opened a ticket, we go through several strategic steps to provide the most effective support.
- You receive an automatic Email acknowledgement that your request has been received and logged.
- A new service ticket is generated with a ticket number that allows you to track your request through our easy-to-use Customer Portal.
- Your ticket is assessed on criteria including urgency and impact, and then assigned to the appropriate resource or resources.
- You receive a call or Email from the assigned resource as they begin work on your issue.
- Our system provides automatic updates via Email as your ticket progresses through to resolution.
Don’t put your business at risk with an IT support team that leaves you waiting around as your technology issues spiral out of control. Gain the peace of mind you need with a skilled and reliable IT partner who’s eager to keep your business functioning at its best.
Get in touch with Solid Technology Northwest to learn more about our support process, as well as procedures for special support requests, at firstname.lastname@example.org or (425) 223-3816.